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Effective communication is essential to create and organize successful events. Whether it’s an in-person, a virtual, or a hybrid event, the way you communicate with attendees can make a big impact on their experience.

From verbal and nonverbal communication, to online and visual aids, there are a variety of tools at your disposal for conveying your message and engage with attendees.

The Importance of Tailoring Communication Strategies to the Event Format

One key aspect of effective communication is tailoring your strategies to the event format. For example, in-person events may require a greater emphasis on nonverbal communication and body language. Virtual events may require a stronger focus on online communication tools, such as live streaming and chat. Hybrid events may require a combination of both.

Learn more about Hybrid Events Platform – 5 Features You Absolutely Need.

By understanding the needs of each event format, and choosing the right communication strategies to match, you can create a seamless and engaging experience for attendees.

Don’t Underestimate The Power of Non-verbal Communication

Making a lasting impression can be accomplished through nonverbal communication. Here are some suggestions for doing so. Additionally, you’ll learn how the absence of nonverbal cues affects virtual events and how to get around it by implementing some digital tools and tactics to engage virtual attendees.

Tips for Nonverbal Communication:

  1. Eye contact: Making eye contact with attendees help to establish a connection and show confidence in what you are saying.
  2. Pay attention to body language: Standing up straight, using open gestures, and maintaining good posture to convey confidence and authority.
  3. Facial expressions: Encourage the use of facial expressions to convey emotion and engage with attendees. Smile!
  4. Tone of voice: A confident and clear tone to convey the message effectively.

Mastering the previous steps can make a lasting impression on attendees and create a successful event experience. 

Tips to Use Written Communication (chat tools)

When participating in a virtual event utilizing chat tools, it can be more challenging for participants to comprehend the intents and feelings of others due to the lack of nonverbal communication. Since nonverbal clues are frequently used to create and sustain social ties, it can also be more difficult to establish rapport and trust. The question is: how can we convey emotions, intentions and meanings? 

To compensate for the lack of nonverbal communication when using chat tools, it can be helpful to use emojis, stickers, and other visual aids to convey emotions and use explicit language to clarify our intentions. While also being mindful of tone and to use clear and concise language to minimize misunderstandings.

The Role of Face-to-face Communication in Building Relationships Between Attendees

To foster relationships among attendees, communication must be effective. In-person events allows people to establish personal connections and build trust.

Face-to-face communication also enables more effective nonverbal communication through the use of body language and facial expressions. This can help attendees enjoying an overall better event experience by making meaningful connections.

Maximizing Engagement in Virtual Events through Effective Online Communication

Virtual events offer a convenient and cost-effective way to connect with attendees remotely. However, it makes creating engagement and connection more challenging. Here are a few tips for improving attendee experience and engagement in virtual events through effective online communication.

  1. Visual aids: slides and graphics to help to keep attendees engaged with a more impactful message.
  2. Breakout rooms: provide private rooms for attendees that want go deeper in their discussions.
  3. Chat: use it for important announcements or information, such as schedules updates or important links.
  4. Encourage attendees to ask questions: use the chat to encourage attendees that might be shy to ask questions and participate in the event. 
  5. Chat moderator: define a specific person that’ll be dealing with some of the questions. This way, speakers don’t have to stop what their presentation to answer the questions.

The Challenges and Opportunities of Virtual Communication at Events

Virtual communication has become an increasingly important part of event planning. While virtual events can be a convenient and cost-effective way to organize events, it also presents some challenges.

It can be difficult to establish personal connections through virtual communication because there may be a lack of nonverbal cues.

It’s also harder to pay attention when you’re not experiencing the event in real-life but rather in a virtual setting, and thus, the message can be harder to retain. On the other hand, virtual communication can also offer some unique opportunities, such as the ability to connect attendees from all over the world!

To effectively use virtual communication in event planning, it’s important to choose the right communication tools and be mindful of the limitations and potential challenges of virtual communication.

Advantages of Different Communication Tools at Events

Now, let’s see how different tools can be used and why should you use them by taking a look at what they bring to the table.

Chat Tools for Events

  • Easy of use and access from a variety of devices.
  • Features include private messaging, group creation, file and link sharing, and the use of emoticons or other visual aids to improve the virtual event experience.
  • Capability of managing large group by allowing organizers to make announcements and moderate conversations.
  • Provides an engaging and interactive experience for attendees and gives a sense of community and connection.

However, if our purpose is to go deeper in our discussions, a chat tool might not be the most suitable option. In the absence of the possibility to meet in-person, you might want to opt for a video-conferencing tool because it allows all the nonverbal communication signs that we talked earlier.


  • Allows attendees to see and hear each other in real-time and as a result, helps create a more personal and immersive experience. 
  • Enables the use of nonverbal communication to build rapport and trust.
  • Allows for real-time interactions and Q&A, which can make the event more dynamic and engaging.
  • Can be used to host presentations and demonstrations and to facilitate group discussions.
  • Access from any location, which makes it more convenient and accessible for attendees who may not be able to travel.

Video Presentations for Exhibitors

Video presentations can be an effective for exhibitors at virtual events because they allow attendees to see and hear information in a more engaging and interactive way, which can increase the likelihood on collecting leads.

  • It grabs more attentions than other formats of content, such as texts or images.
  • Powerful to demonstrate products and services.
  • Useful to showcase companies culture.
  • Capability of highlighting the benefits of exhibitors offerings.
  • More effective at demonstrating more complex information or ideas.

As you can see, there are many benefits when using digital communication tools to grab the attention of your audience in a more immersive and interactive way. 

On the other hand, nothing is comparable to in-person events because it allows face-to-face interaction, enabling nonverbal communication and increases the likelihood to establish meaningful personal connections.

However, there’s no one-size-fits-all event format, as they all have some pros and cons. Make sure you know how to choose the right event management software, take your goals into consideration and choose your event format wisely!

Talk to us! We’ll show you how lift-off your events  with our tools and knowledge.